Shipping policy

📦 Processing Time

All orders are processed within 1–3 business days after your order is placed. Orders are not processed, shipped, or delivered on weekends or holidays.

🚚 Shipping Time

Once your order has shipped, please allow 3–7 business days for delivery. Shipping times may vary depending on your location and carrier delays.

Please note that processing time is separate from shipping time.

📧 Shipping Confirmation & Tracking

You will receive a shipping confirmation email with your tracking information once your order has shipped. Please allow up to 24–48 hours for tracking information to update after your package has been scanned by the carrier.

Once your order has been shipped, Chaleur Closet is not responsible for delays caused by the shipping carrier.

📍 Incorrect or Incomplete Address

Please carefully review your shipping information before completing your purchase.

Chaleur Closet is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If a package is returned to us due to an incorrect or incomplete address, additional shipping charges may apply to have the package reshipped.

📦 Lost, Stolen, or Delivered Packages

Once tracking confirms that an order has been delivered to the address provided at checkout, Chaleur Closet is not responsible for packages that are lost, stolen, misplaced, or retrieved by someone other than the intended recipient.

If your package shows as delivered but you cannot locate it, please contact the shipping carrier directly and/or check with household members, neighbors, and your local delivery location.

💕 Refunds & Returns

ALL SALES ARE FINAL.

Chaleur Closet does not accept returns, exchanges, or cancellations once an order has been placed.

Please carefully review your item, size, color, and shipping information before completing your purchase.

We do not offer refunds or store credit for change of mind, incorrect sizing, failure to review product details, or simply no longer wanting an item.

⚠️ Damaged or Incorrect Items

If you receive an item that is damaged or an item different from what you ordered, please contact us within 48 hours of delivery.

Please include your order number and clear photos/videos of the item and packaging so we can review the issue.

If the issue is determined to be the result of an error on our end, we will work with you to resolve the issue.

💳 Fraud Prevention

To protect our customers and our business, orders may be reviewed by our payment processor for security and fraud prevention.

Orders that are flagged as potentially fraudulent or cannot be successfully verified may be automatically canceled and refunded.

If your order is canceled for this reason, you may be asked to place a new order using a different payment method that can be successfully verified.

🛍️ By Placing an Order

By completing a purchase with Chaleur Closet, you acknowledge that you have read, understand, and agree to our Shipping, Refund, and Return Policy.